Returns & Damages
Returns & Damages, What You Need to Know
Oh no! Something arrived damaged?
We totally get that things can sometimes get a little banged up in transit. If your order arrives damaged, please check everything as soon as it’s delivered and let us know within 3 days. Just send us an email at hello@makemeiconic.com with photos of the damage, and we’ll take a look. We’ll assess the situation and confirm if the damage happened during shipping. Credit claims will not be accepted unless written notification is made within 3 days of delivery.
Returning Faulty Goods
If something isn’t up to scratch, we want to make it right for you. You can return an item as faulty if you let us know within 3 days of receiving it and if:
✔ It’s not of acceptable quality as defined by Australian Consumer Law
✔ It doesn’t match the agreed specifications Just email us at hello@makemeiconic.com with:
📸 Photos of the damage or fault
📄 Your original receipt or invoice number
Once we’ve checked everything over and confirmed the issue, we’ll cover the return costs and sort it out for you.
Just a heads up—we can’t accept returns if you simply change your mind or decide not to stock our range. Credit claims will not be accepted unless written notification is made within 3 days of delivery.
Returns from Your Customers
For Bricks & Mortar Stores
If a customer brings back a faulty item they purchased from your store, don’t stress. Under Australian Consumer Law, you’ll need to replace it for them first. If the fault is due to our product, we’ll provide you with a credit for that item. We won’t send a replacement directly to your customer, but we’ll make sure you will get a credit.
For Online Stores
If you’ve already shipped a faulty product to a customer, we’ll help you send a replacement to them. While we can’t take responsibility for any damage that happens during your shipping process, if the product itself is faulty or missing something, we’re here to help you sort it out.
We always recommend giving your stock a quick check before sending it out—just to be on the safe side. Each situation will be assessed by us to determine if the item is genuinely faulty and falls within our agreed terms.
Please note, we cannot guarantee replacements for orders going to WA, NT, or QLD, but we’ll do our best to assist. To help us process your request, please email us with all the necessary details.
If you need to return anything, please try to send it back in the original packaging as best as possible. Once we receive it, we’ll either process your credit or send a replacement.
Got any questions? Just reach out—we’re happy to help!