Questions About
Shipping
What are your wholesale shipping costs?
Answer: We do our best to pack as much as possible into each box to provide you with great value. With shipping costs on the rise across Australia, we're committed to sending your orders in the most cost-effective way possible. Please note, we don't profit from shipping fees, we simply apply a standard cost calculated automatically based on your location, as well as the weight and size of your order. Unfortunately, shipping to WA, NT, and QLD has seen an increase via Australia Post.
To help you save even more, we can offer customer pickup from our warehouse in Melbourne. Just mention "Customer Pickup" in the additional information box at checkout if you'd like to collect your order from our Mulgrave 3170, VIC location, and we'll refund the shipping cost to you. Please remember that pickups are available only during business hours, Monday through to Friday from 9am to 5pm. We hope these options make your shopping experience as smooth and budget friendly as possible.
For more details on our shipping options andpolicies, just click here to visit our dedicated shipping page.
When will my wholesale order be shipped?
Answer: Once your order is submitted, it's considered final, and we get to work packing it up and sending it on its way as soon as possible. Typically, we aim to ship your order within 2-4 working days, depending on the time of year and our current order volume. If you have an urgent request, please let us know we'll
do our best to accommodate your needs.
We use Australia Post along with other trusted courier services to ensure your goods reach you safely. Once your order has been shipped, you'll receive an email with tracking details so you can follow its journey right to your door.
How long will my order take to be delivered by your chosen method of delivery?
Answer: All orders are shipped from our warehouse in Mulgrave, VIC 3170 using Australia Post or other reliable couriers. During quieter periods, we typically dispatch your items within 3-4 working days, though at busier times this may vary between 2-4 working days. If your order is urgent, please let us know and we’ll do our best to accommodate your request.
Once your order has been dispatched, you'll receive a tracking number via email so you can monitor its progress. We encourage you to track your order using these details, as once your stock leaves our warehouse, delivery times are out of our control. For estimated delivery times, please visit Australia Post's delivery calculator at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ or check the website of the courier service used.
If your order is urgent, we also offer an upgrade to Express Post. Please note that this option comes with an additional charge, and we’ll be happy to provide you with the exact cost before processing your upgrade.
Additionally, we recommend placing regular replenishment orders to ensure you never run out of stock especially during peak selling times. This proactive approach helps secure the inventory you need, keeping your shelves stocked and your customers happy.
Questions About
Payment
What are your invoice terms of sale?
Answer: All stock must be paid for at checkout using Credit Card, PayPal, AfterPay (NEW!!!), or Direct Debit payment methods. We operate on
a strictly cash before delivery (C.B.D.) basis, meaning your order will
only be shipped once full payment has been received.
The only exception to this policy is for government-run museums, galleries, or institutions that have been approved for Payment on Account. If you qualify under this exception, we will provide you with further instructions on how to place your order.
Do you have a minimum spend?
Answer: We're thrilled to welcome you as a new Store partner! To get started, please note that all NEW Store opening orders must be $500 (including GST) or greater, while any subsequent re-orders require a minimum of $300 (including GST). These minimum order requirements help us to continue offering you the best wholesale prices, which is roughly half of our recommended retail price (RRP).
We want to remind you that our brand is best represented as a story, not just by a bestselling single item and it's about sharing a story that resonates with your
customers. We carefully curate our range to tell this story, so you can create a unique and engaging retail experience. By carrying our products, you’re offering your customers a broader experience while enjoying access to our wholesale prices. In order, to continue receiving these fantastic wholesale prices, we ask that you meet our minimum order requirements (MOQ) for each purchase with us on our Wholesale Portal. Our MOQ’s aren’t large, and we’re confident that you will easily find a variety of products from our range that suit your store’s needs and help you fulfill these requirements. We appreciate your partnership and look forward to supporting your continued
success!
How does your wholesale product pricing work?
Answer: Our prices are set at our standard wholesale rate which is exactly half of our recommended retail price (RRP). Please note that our wholesale and retail prices may be updated periodically, and any changes will automatically be reflected on our Wholesale Portal.
All prices are listed in Australian dollars and include GST for orders within Australia only. Currently, our Wholesale
Portal is available exclusively for Australian stores. If you’re located
overseas, such as in the US, Europe, Asia, New Zealand, or elsewhere, please contact us directly to place an order at sales@makemeiconic.com. We’ll be happy to provide you with our US dollar pricing (or Australian dollar pricing for New Zealand stores) and calculate your shipping charges based on your order. Also, remember that no GST is charged on international orders.
Within the Wholesale Portal, you’ll see both the individual unit price and the pack price. For example, if a unit is priced at $6 and is sold in a pack of 20, the pack price will be $120. Additionally,
you will also find the wholesale price alongside our recommended retail
price (RRP) for each product, which helps you set competitive pricing in
your Store.
We hope this clear breakdown makes your ordering process as convenient and transparent as possible.
Do you backorder stock?
Answer: If an item is out of stock, it will still appear on our Wholesale Portal with an approximate restock date provided in the description. However, you won’t be able to order it or add it to your cart for later delivery. If you'd like to double-check availability or be notified when the item is back in stock, please email us at info@makemeiconic.com, and we’ll add a note to contact you. We’re also working on an automatic notification feature so you can easily add your email and be updated as soon as stock is replenished.
What payment methods do you accept?
Answer: All stock must be paid for at checkout using Shop Pay (via Shopify). We also offer secure and encrypted payment options including Credit Card, PayPal, and our new AfterPay service. We proudly accept Visa and MasterCard, with no extra surcharges for credit card payments. Simply choose your preferred option and click the secure PAY NOW button at checkout to settle your invoice. If you need an emailed invoice for tax purposes, we're happy to provide one, just let us know.
For any questions about payment methods, please email us at info@makemeiconic.com
For our international customers, including those in the USA and other global markets, we process orders manually through Xero. An invoice will be emailed to you with a green “Pay Now” button; just follow the prompts for a simple and secure payment process.
We also accept International Bank Transfers. Please find our bank details below:
Commonwealth Bank of Australia
BSB: 063 136
Account: 1033 2018
Account Name: Make Me Iconic
Swift Code: CTBAAU2S
Once you've made your transfer, please email your remittance advice to info@makemeiconic.com, and kindly ensure you cover any bank transfer fees, so we receive the full amount.
Thank you for choosing Make Me Iconic we’re here to make your experience as smooth as possible!
Do you offer 30-day payment of accounts?
Answer: All stock must be paid for at checkout using Credit Card, PayPal, AfterPay (NEW!!!), or Direct Debit payment methods. We operate on a strictly cash before delivery (C.B.D.) basis, meaning your order will only be shipped once full payment has been received.
The only exception to this policy is for government-run museums, galleries, or
institutions that have been approved for Payment on Account. If you qualify under this exception, we will provide you with further instructions on how to place your order.
Questions About
Pricing
What is a Pack (pk)?
All items are sold in packs and referred to our Wholesale Portal as "pk" or "Packs Size" which are effectively our minimum order quantity (MOQ). Packs cannot be split and they must be ordered in the specified quantity. If your order doesn't reflect this we will automatically increase the quantity to meet our pack requirements as set out on our Wholesale Portal.
The pack (pk) defines how many units of a item you must order. You are required to order in "packs" and NOT single units.
For example, if an item is sold in packs of 4 and is stated as a 4pk (pack), you need to purchase:
- Quantity/Packs 1 (pack) = 4 single units
- Quantity/Packs 2 (packs) = 8 single units
- Quantity/Packs 3 (packs) = 12 single units … and so on.
or another example of our our mini trams of 20pk (pack)
- Quantity/Packs 1 (pack) = 20 single units
- Quantity/Packs 2 (packs) = 40 single units
I can't see your wholesale pricing?
Answer: Before you begin, please ensure you've been approved as a stockist and are logged in to our Wholesale Portal. You'll know you're in the right place if you see the Make Me Iconic Wholesale Portal logo in the top left corner of your screen. To log in, simply click the little person icon in the top right corner. If you’ve logged in and still can’t see the wholesale pricing, please contact us at info@makemeiconic.com and we'll assist you as soon as possible.
How does your wholesale product pricing work?
Answer: Our prices are set at our standard wholesale rate which is exactly half of our recommended retail price (RRP). Please note that our wholesale and retail prices may be updated periodically, and any changes will automatically be reflected on our Wholesale Portal.
All prices are listed in Australian dollars and include GST for orders within Australia only. Currently, our Wholesale Portal is available exclusively for Australian stores. If you’re located overseas, such as in the US, Europe, Asia, New Zealand, or elsewhere, please contact us directly to place an order at sales@makemeiconic.com We’ll be happy to provide you with our US dollar pricing (or Australian dollar pricing for New Zealand stores) and calculate your shipping charges based on your order. Also, remember that no GST is charged on international orders.
Within the Wholesale Portal, you’ll see both the individual unit price and the pack price. For example, if a unit is priced at $6 and is sold in a pack of 20, the pack price will be $120. Additionally, you will also find the wholesale price alongside our recommended retail price (RRP) for each product, which helps you set competitive pricing in your Store.
We hope this clear breakdown makes your ordering process as convenient and transparent as possible.
Do you have any products on sale on the wholesale portal?
Answer: Absolutely! We occasionally run special sales on our Wholesale Portal where you can purchase items at prices even lower than our standard wholesale rate. These deals are fantastic because you can maintain your recommended retail price (RRP) while enjoying a higher markup on these products. Please note that a sale doesn't mean the item is being discontinued, it’s simply a great opportunity for you to save. I’d recommend adding these to your cart right away, as these offers are available for a limited time only!
Questions About
Returns
What if I need to return something?
Answer: In the unfortunate event that an item arrives damaged, please email us at info@makemeiconic.com within 2 days of receiving your order. Kindly include clear photos of the damaged goods so we can assess the situation. Based on the nature of the issue, we will provide you with the next steps. Please note that credit claims cannot be processed unless we receive written notification within 2 days of delivery.
What if I need to cancel my order?
Answer: At Make Me Iconic, every order placed through our Wholesale Portal is automatically confirmed so we can start processing your request right away. If you need to cancel your order, please contact us immediately at info@makemeiconic.com, and we'll do our best to help. However, once payment has been accepted, any cancellation will be subject to our discretion. Thank you for understanding, and we truly appreciate your support.
How do I return a product that is defective?
Answer: If you believe an item is defective, you may return it as such within 2 days of receiving the goods, provided they do not meet acceptable quality standards. To make a claim, please notify us in writing at hello@makemeiconic.com. When contacting us, be sure to include the original receipt of purchase, the invoice number, and clear photos of the damage or fault. We will assess the issue to determine if the goods are indeed defective.
If we confirm that the goods are defective, we will cover the charges for returning them. Please note that we do not accept returns simply due to a change of mind or if you decide not to stock our range. Thank you for your understanding and cooperation!
My customer received an defective product from Make Me Iconic, what do I do?
Answer: Please note that if you sell faulty products to consumers, under the Australian Consumer Law you are responsible for replacing those goods directly. However, if the fault is with our product and you have not yet delivered it to your customer, we will provide you with a credit for the affected items. For online stores or instances where the faulty goods have already been shipped to your consumers, you will not be responsible for any freight or shipping costs, provided the fault is clear to us. In some cases, we may even ship a replacement directly to your customer if they are located within Australia, however, we will not send replacements to overseas customers or those in remote areas of Australia. Please note that we will only send a replacement if the product is faulty—not if any damage occurs during transit to your customer.
We strongly recommend that you thoroughly inspect our stock for any defects before sending it out to your customers. When returning goods, please try to include the original packaging as much as possible to help with our assessment. Credits will be issued once the returned goods have been received and evaluated.
Thank you for your cooperation and understanding.
Questions About
General
What is a pack (pk)?
Answer: All items on our Wholesale Portal are sold in product packs sizes, referred to as "pk" or "Pack Size" which also serve as our minimum order quantity (MOQ) per product. This means each pack contains a specific number of units that cannot be split. If your order doesn’t meet the pack requirements, we will automatically adjust the quantity to comply with our Product MOQ. Simply put, you must order in complete packs rather than single units.
For example, if an item is sold in packs of 4 and is stated as a 4pk (pack), you need to purchase:
- Quantity/Packs 1 (pack) = 4 single units
- Quantity/Packs 2 (packs) = 8 single units
- Quantity/Packs 3 (packs) = 12 single units … and so on.
or another example of our our mini trams of 20pk (pack)
- Quantity/Packs 1 (pack) = 20 single units
- Quantity/Packs 2 (packs) = 40 single units
Do you backorder stock?
Answer: If an item is out of stock, it will still appear on our Wholesale Portal with an approximate restock date provided in the description. However, you won’t be able to order it or add it to your cart for later delivery. If you'd like to double-check availability or be notified when the item is back in stock, please email us at info@makemeiconic.com, and we’ll add a note to contact you. We’re also working on an automatic notification feature so you can easily add your email and be updated as soon as stock is replenished.
Can I sell Make Me Iconic products at a online Market place?
Answer: Under no circumstances may Make Me Iconic products be sold on online marketplaces, including, but not limited to, My Deal, Amazon, eBay, Facebook Marketplace, One Fine Baby, and similar platforms. We strictly supply our products only to approved stockists who maintain proper retail environments. If you're reselling our products, please ensure you're not using these platforms, as doing so misrepresents our brand.
We actively monitor these sites, and any violations will result in a formal warning and may lead to your removal as an approved stockist. Thank you for upholding the integrity of the Make Me Iconic brand.
Do you offer exclusivity?
Answer: We're all about spreading the iconic joy far and wide, which is why we don’t offer exclusivity to any single store. Every retailer orders different items from our range at various times, allowing us to cater to each store's unique needs. Our extensive collection is designed to suit a wide array of tastes and schedules, ensuring that whether you're shopping at one store or another, you'll always find something special. This approach not only keeps our offerings fresh and exciting but also allows us to support a diverse community of retailers, making our products accessible to everyone who wants to share in the magic.
What if I need some assistance with my order?
Answer: If you need any assistance, please feel free to call (me) Natasha at 0432 315 099 or email me at sales@makemeiconic.com. We're here to help!
Do you barcode your products?
Answer: We add barcodes to all our products whenever possible, and you’ll find them printed on our packaging. We’ve dedicated significant time and resources to
implement this feature for our wholesale stores, making inventory management
simpler and more efficient. Although we carefully check every barcode, if you
ever come across one that isn’t working, please let us know as soon as possible
at info@makemeiconic.com. Your feedback is greatly appreciated!
Do you have displays for any of your products?
Answer: Absolutely! We're delighted to share that every item in our Loose Change range of small toys under $20 comes with its very own unique Kraft cardboard Point of Sale display—and it's absolutely free! Each display is carefully designed to fit our products perfectly and is yours to keep, making it an ideal addition for shelves or counters in your shop. Not only do these displays enhance the visual appeal of your space, but they also serve as an effective tool to showcase and boost the sale of our beautiful wooden toys.
We understand that every retailer has different needs, and that's why we've
crafted these displays to be versatile and practical. They not only add a touch
of style to your merchandising but also help attract and engage your customers, making their shopping experience more enjoyable. To give you a better idea of how they look, we’ve included a detailed photo in each Loose Change toy folder within your Brand Assets image section.
Our goal is to make your life easier by providing solutions that support your
business and create a welcoming, attractive shopping environment. Enjoy the convenience and charm of our thoughtfully designed displays and let us help you bring a little extra joy to your customers every day!
Where can I find images and your logo to add to my online store?
Answer: By clicking the link on our Brand Assets page, you'll have access to a comprehensive collection of images, logos, brand guidelines, line sheet, and catalogue. We've carefully curated these resources to make them easy to download and use, so you can showcase our products in the best possible light. Please feel free to use these assets on your website and social media platforms. If you need anything else, please don't hesitate to get in touch.
Can you list my store as a stockist on the Make Me Iconic website?
Answer: Absolutely! We’d love to feature your store on our stockist page. If your store isn’t already listed, please send us your details at info@makemeiconic.com and we’ll make sure it gets added. We know it can be challenging to keep the page fully updated, so please don’t be offended if your store isn’t listed just yet. We’re continually working to keep everything current. We appreciate your partnership and look forward to showcasing your store soon!
Do you toy test your wooden toys?
Answer: Yes, we do conduct extensive testing on all our toys to ensure they meet the highest quality and safety standards. At Make Me Iconic, the safety of our products is our top priority, and we take every precaution to ensure that our toys are completely safe for children. We rigorously test all components and materials used in our products to guarantee they meet or exceed industry safety regulations. This includes a thorough examination of the paints and finishes applied to our toys so you can be confident that no lead paint or any other harmful substances are ever used.
Our commitment to safety means that each product is subject to comprehensive quality control measures throughout the manufacturing process. We continually review and improve our testing protocols to ensure that our toys remain safe and reliable for everyday play. We understand how important it is for you to trust the products you offer in your store, and we take pride in providing toys that are both fun and safe.
If you have any further questions about our testing procedures or safety standards, please feel free to reach out. We're here to provide you with the peace of mind you deserve.
Does Make Me Iconic do Trade Shows?
Answer: We usually attend the Life In Style trade show in August in Melbourne, and we’d love to see you there! It’s always fantastic to meet you in person, so please do stop by our stand to say hello and check out what’s new. We often have special trade show offers available just another great reason to visit us. Keep an eye on your inbox, we’ll be sending an email to our database soon with all the details about our participation. We look forward to catching up with you at Life In Style!
How does Make Me Iconic regularly communicate with us?
Answer: We love keeping you updated and sharing what’s happening in our world. The best way to stay in touch is through our regular newsletter, where we announce new products and special offers is only targeted to Stores. It’s a great way to make sure you never miss out on our exciting news, including potential free delivery to store weeks! If you’re not already receiving our newsletter, please contact us at sales@makemeiconic.com and we’ll happily add you to our list. We can’t wait to keep you in the loop!
Do you have terms & conditions and a privacy policy?
Answer: Yes, we do! We highly recommend that you take some time to review our Terms & Conditions and our Privacy Policy, which are available on our Wholesale Portal. By placing an order with us, you acknowledge and agree to these terms. If you have any questions or need further clarification, please don't hesitate to reach out, we're here to help!